At Upscale Social, we want your experience to be seamless and enjoyable from start to finish. Below, you'll find everything you need to know about our services, from booking details to equipment care. Whether you're curious about cleaning standards or need information on rescheduling due to weather, we've got you covered. Let's make your event one to remember—stress-free and perfectly planned!
FAQ’s & Our Policies
Your Questions Answered & Policies Explained
Rental Policies
Equipment Care Policy
Please note the following guidelines to keep our equipment in top condition, by adhering to these rules, you help us keep our equipment in top condition for future events. Thank you for your cooperation:
No food or drinks near the equipment, including cake, cupcakes, candy, etc.
No face paint, silly string, glitter, confetti, or slime around the equipment.
No sharp objects near the installations to avoid punctures.
No pets allowed near the equipment.
No climbing on bounce house walls or rough play to ensure safety.
Cancellation Policy
We require a 30% non-refundable deposit to secure your booking. If you cancel less than one week before your event, a 100% cancellation fee will be charged.
But don’t worry! We understand life happens, and we are happy to reschedule your event. You can use your deposit as credit for up to one calendar year, pending availability.
Weather Policy
We do not set up in rain or on muddy, uneven, or wet surfaces. If rain is forecasted for your event day, we’ll help you come up with a Plan B.
Many of our installations, including soft play areas and toddler bounce houses, can fit indoors. If the weather prevents setup and you have no indoor alternative, your deposit can be applied as credit for a future event. This credit is valid for one year from your original date.
If rain occurs unexpectedly after delivery, please turn off the bounce house blower immediately and move any soft play equipment out of the rain. Please note that no refunds will be provided once the equipment is delivered.
Frequently Asked Questions
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Absolutely! We guarantee that your rental will arrive in its best condition. All of our equipment is cleaned and sanitized between every rental to ensure cleanliness and safety. Our ball pit balls are individually inspected, washed, and sanitized using a commercial-grade cleaning machine. You can count on spotless and fresh setups every time!
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To maintain the quality of our installations and ensure everyone’s safety, please follow these rules:
No food or drinks near the equipment (this includes cake, cupcakes, candy, etc.).
No face paint, silly string, confetti, glitter, or slime.
No sharp objects around the installations.
No pets near the equipment.
No climbing on bounce house walls or engaging in rough play.
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Delivery fees are based on the distance from our warehouse in Round Rock, TX to your event location.
Every rental will have a unique delivery fee depending on your address and event specifics.
Our minimum for bookings within a 50 mile radius of our warehouse is $600. If you are located over 50 miles, a minimum of $2,000 will then apply.
For a custom quote, feel free to inquire, and we’ll provide all the details!
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We love seeing our bounce houses decked out with balloon garlands!
However, to prevent any damage, please only secure garlands with 260s (balloon ties). Do not use adhesives like command hooks, tape, or anything sticky.
Our bounce houses come with hooks for easy attachment. We always recommend using a professional for balloon installations, but if you’d rather DIY, make sure to use commercial-grade balloons. Better yet, let us handle the garlands for you—we’ll make it hassle-free!
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Yes! Upscale Social is fully licensed and insured.
If your venue requires a certificate of liability, just shoot us an email, and we’ll be happy to provide it. We prioritize safety and follow all protocols to ensure peace of mind for you and your guests!
Don’t see your question answered? Send us an email at hello@theupscalesocial.com and we’ll reach out with 24-48hours.
Meet The Designers
Meet Leslie and Justin – Upscale Social founders and happy family of 4! After welcoming their daughter, they noticed a gap in the Austin market for aesthetic party decor and rental options. They decided to take action and fill that need, which is how it all started.
Let’s make your vision come to life!
We’re ready to handle the details and elevate your upcoming event with custom balloon designs and more — while you relax and enjoy the festivities stress-free.