Absolutely! We guarantee that your rental will arrive in its best condition. All of our equipment is cleaned and sanitized between every rental to ensure cleanliness and safety. Our ball pit balls are individually inspected, washed, and sanitized using a commercial-grade cleaning machine. You can count on spotless and fresh setups every time!

To maintain the quality of our installations and ensure everyone’s safety, please follow these rules:

• No food or drinks near the equipment (this includes cake, cupcakes, candy, etc.).

• No face paint, silly string, confetti, glitter, or slime.

• No sharp objects around the installations.

• No pets near the equipment.

• No climbing on bounce house walls or engaging in rough play.

Delivery fees are based on the distance from our warehouse in Round Rock, TX to your event location.

Every rental will have a unique delivery fee depending on your address and event specifics. For a custom quote, feel free to inquire, and we’ll provide all the details!

We love seeing our bounce houses decked out with balloon garlands!

However, to prevent any damage, please only secure garlands with 260s (balloon ties). Do not use adhesives like command hooks, tape, or anything sticky.

Our bounce houses come with hooks for easy attachment. We always recommend using a professional for balloon installations, but if you’d rather DIY, make sure to use commercial-grade balloons. Better yet, let us handle the garlands for you—we’ll make it hassle-free!

Yes! Upscale Social is fully licensed and insured.

If your venue requires a certificate of liability, just shoot us an email, and we’ll be happy to provide it. We prioritize safety and follow all protocols to ensure peace of mind for you and your guests!