Policies & FAQs
Frequently Asked Questions & Rental Policies
Everything you need to know about booking balloon decor, backdrops and party rentals with Upscale Social.
Booking & pricing
What is your booking minimum?
Our minimum for bookings within a 50 mile radius of Austin is $750. If your event is more than 50 miles away, a $3,000 minimum applies.
How much does balloon decor cost in Austin?
Upscale Social installations start at our $750 minimum. Final price depends on the size of the design, balloon types, backdrops and rentals, and your delivery address. Our Hire Us form collects everything we need for a custom quote.
How do I book?
Fill out the Hire Us form with your date, address, services and vision. We will confirm availability and send a quote. A $300 non refundable deposit secures your date.
How far in advance should I book?
We recommend 2 to 3 months, but we do accept shorter notice when our calendar allows.
What are your delivery fees?
Delivery fees are 25% of the event cost.
What areas do you serve?
We serve Austin, Round Rock, Cedar Park, Georgetown, Pflugerville, Leander, Hutto, Liberty Hill, Lakeway, Bee Cave, Dripping Springs, Kyle, Buda and San Marcos.
Policies
What is your cancellation policy?
A $300 non refundable deposit is required to secure your booking. Cancellations within one week of the event are charged 100% of the booking. Prior to one week, you may reschedule, unless there are custom orders in process, and use your deposit as a credit for up to one calendar year, subject to availability.
What is your weather policy?
We do not set up in rain or on wet or muddy surfaces. If rain is in the forecast we will help you find an alternative, and many installations fit indoors. If weather prevents setup and there is no indoor option, your deposit becomes a credit valid for one year. No refunds are given once equipment has been delivered.
Balloons & rentals
Can I set up my own balloon garland?
Yes, but you must still meet our $750 minimum with your backdrops and other services.
How long do balloon installations last?
We use the best quality latex balloons available so installations last through your event and beyond. Indoor garlands typically look great for several days. Outdoor heat and direct sun shorten balloon life, so we plan outdoor summer installs accordingly.
Can you match my colors or theme?
Yes. We create design mockups with digitally color matched balloons, and our team designs custom signage to match your theme, invitation or brand.
Do you pick everything up after the event?
Yes. Delivery, setup and breakdown are all handled by our crew. We ask that the fixed structures be in the same condition as we left them. For balloons, we are happy to leave them behind!
About Upscale Social
Are you insured?
Upscale Social is fully licensed and insured. Certificates of liability insurance are available on request by email.
What are your hours?
Our administrative hours are Monday to Thursday from 10am to 3pm. Please allow extra time for responses Friday to Sunday, since we are out making parties come to life.
Who have you worked with?
We have designed events for families all across Austin and the surrounding areas. We also work with corporate clients. To name a few, we have designed events for Kendra Scott, Experian, Deloitte, Deep Eddy Vodka, Swig, Foxtail, St. Michael’s Catholic Preparatory School, Divine Savior Academy, Anderson Parker, Body Tonic RX, Texas Children’s Hospital, Chick-fil-A and Austin FC families.
Still have questions?
Call us Monday to Thursday from 10am to 3pm, email Team@theupscalesocial.com, or send your event details through our Hire Us form.